Support

SHOTMERCE SUPPORT

Shotmerce support is operated by KCREW, the service provider. If the guidance below does not solve the issue, email admin@kcrew.co.kr.

App and AI image support

Customer accounts sign in with Google or Apple. If the camera or photo library will not open, check Shotmerce permissions in device settings and reopen the app.
Starting an AI reshoot or custom-scene generation requires consent to send the selected product photo to OpenAI. Review the result for product shape, color, and text before publishing it.
A completed AI base image can be recovered privately for up to 24 hours. Save any needed original to the device before then. The four sales designs and logo composites made from that image are processed locally on the device and use no additional credits.

In-app purchases and credit support

Shotmerce offers one-time consumable packs of 10, 30, or 100 credits through the Apple App Store or Google Play. They are not an auto-renewing subscription.
If payment completed but the balance did not change, tap Refresh balance on the credits screen and allow time for processing. If it still does not appear, tell us the store, product, approximate purchase time, and store transaction reference.
Use the store where you purchased for a refund or payment reversal. Contact support if the credit balance or generation access is incorrect after a refund.

Sign-in and account-deletion support

Regular customers do not have a separate Shotmerce password. Choose the same Google or Apple account used at sign-up, and first confirm which provider was linked if the provider account or device changed.
In Account, choose Delete account, enter DELETE, and complete a fresh sign-in with the same linked Google or Apple account to request permanent account and data deletion. See the account-deletion page for the process and deletion scope.
If you cannot use the app, request deletion support from the email address on the account at admin@kcrew.co.kr. Identity verification may be required.

Contact support

For faster review, include the account email, iOS or Android, app version, approximate time, displayed error, and relevant product and store. You may attach a screenshot that contains no sensitive information.

Never send a Google or Apple password, authentication code or token, full payment-card information, or sensitive photos. Contact: admin@kcrew.co.kr